Privacy policy
Introduction.
This
Privacy Policy applies to the personal data Sonix Software LTD collect and
process through the provision of products and services to prospective and
existing customers. Sonix Software LTD do not market their services to
individual consumers only those who are considered commercial entities.
For the purpose of
applicable data protection
legislation (including but not limited to the General Data Protection
Regulation 2018) the company responsible for your personal data is Sonix
Software LTD.
It is
important to point out that we may amend this Privacy Policy from time to time.
Please just visit this page if you want to stay up to date, as we will post any
changes here or follow the links in relevant emails regarding our GDPR and Data
Privacy policies.
If
you are dissatisfied with any aspect of our Privacy Policy, you may have legal
rights and, where relevant, we have described these as well.
At a glance
What kind of personal data do we
collect and how is it processed?
COOKIES
A "cookie" is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.
The Internet pages of QuillDigital.co.uk use cookies. Cookies are text files that are stored in a computer system via an Internet browser.
Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the dats subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.
Through the use of cookies, QuillDigital.co.uk can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.
By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.
The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.
About Cookies
Sonix Software LTD may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website [Name of Website.com], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.
We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.
TYPES OF COOKIES
The following types of cookies may be used when you visit the Site:
Advertising Cookies
Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.
Analytics Cookies
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
Our Cookies
Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won't work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.
Personalization Cookies
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
Security Cookies
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
Site Management Cookies
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
Third-Party Cookies
Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.
CONTROL OF COOKIES
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies.
In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.
OTHER TRACKING TECHNOLOGIES
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
CLIENT
DATA
If
you are a Sonix Software LTD customer, we need to collect and use information
about you, or individuals at your organisation,
in the course
of
providing you with Managed Services or hardware sales support. Our
CRM records are retained within security protected storage environments with
appropriate user controls to prevent unauthorised access
We
hold your personal data in respect of your work contact details including:
'
Name
'
Job title
'
Work telephone and email address
The
processing applied to this data is either as part of the performance of a
contract or due to an individual being party to the performance of contract is
necessary and therefore supported by the consent provided by our contractual
dealings with clients.
Sonix
Software LTD retain a legitimate interest for the retention of commercial
contact data if we have historically provided quotations to an organisation via
a specified individual.
To
the extent that you access our website we will also collect certain data from
you. If you would like more information about this, please review our Cookies
Policy.
Should
we be required to process additional information for the purposes of Managed
Services this will be in response to specific instructions covered by a defined
scope of works and subject to this policy.
Sonix
Software LTD may send marketing emails to those within our CRM about offers,
products or new services. All such communications will be compliant with the
GDPR and Privacy and Electronic Communications Regulations 2003 (PECR) and
provide unsubscribe options for those who do not wish to receive such
communications but still receive ongoing service and sales support from Sonix
Software LTD.
SUPPLIER
DATA
We
need a small amount of information from our Suppliers to ensure that things run
smoothly. We need contact details of relevant individuals at your organisation
so that we can communicate with you. We also need other information such as
your bank details so that we can pay for the services you provide (if this is
part of the contractual arrangements between us) however as these are related
to the businesses we trade with they are not considered as personal data.
We
hold your personal data in respect of your work contact details including:
'
Name
'
Job title
'
Work telephone and email address
The
processing applied to this data if part of the performance of a contract or as
you are party to the performance of contract is necessary and therefore
supported by the consent provided by our contractual dealings with clients.
WEBSITE
USERS
When
accessing our website, we will learn certain information about you during your
visit. How we will handle information we learned about you depends upon what
you do when visiting our site.
If
you visit our site to read or download information on our pages, we collect and
store only the following information about you:
'
The name of the domain from which you access the
Internet.
'
The date and time you access our site.
'
The Internet address of the website you used to
link directly to our site.
For
site security purposes and to ensure that this service remains available to all
users, we use software programs to monitor network traffic to identify
unauthorised attempts to upload or change information, or otherwise cause
damage.
Information
about you.
We do
not collect personally identifiable information about individuals who visit our
site except when the information is specifically provided on a voluntary basis.
If you identify yourself by sending us an e-mail containing personal
information, then the information collected will be solely used to respond to
your message.
We
may contact you regarding our products or related services. Our customers may
receive information from us regarding special events, press releases, news of
complementary products from our strategic partners, and/or product-specific
technical information including security bulletins and notifications of
upgrades.
Keeping
Personal Information Secure
Sonix
Software LTD use appropriate technical, administrative
and physical procedures to safeguard your personal information and prevent
unauthorised access or disclosure.
Links
to Non-Sonix Software LTD Websites.
For
your convenience and information, this site may contain links to third party
websites. Sonix Software LTD is not responsible those sites or their privacy
practices, which may differ from Sonix Software LTD's practices. Sonix Software
LTD do not endorse or make any representations about third-party websites. The
personal data you choose to provide to or that is collected by third-party
sites is not covered by Sonix Software LTD's Privacy Policy.
Minors.
Sonix
Software LTD does not target its website to children under the age of 13 and
does not knowingly collect personally identifiable information from children
under the age of 13. In the event Sonix Software LTD determines that a person
with respect to whom it has collected personally identifiable information is
under the age of 13, Sonix Software LTD will promptly delete or destroy that
information.
Sites
covered by this Privacy Statement.
This
Privacy Statement applies to all Sonix Software LTD-owned websites and domains
and the websites and domains of Sonix Software LTD's wholly owned subsidiaries.
Sonix
Software Ltd Privacy policy changes.
Sonix
Software LTD reserve the right to change this policy at any time. Any changes to
the Policy will be posted on our website. This statement and the policies
outlined here are not intended to and do not create any contractual or other
legal rights in or on behalf of any party.
Your
personal data?
How
do we collect your personal data?
CLIENT
DATA
There
are two main ways in which we collect your personal data:
'
Directly from you; and
'
From your employer with whom we hold formal
contractual agreements for the processing of personal data to support the
provision of Software, Support, Managed Services or Sales Support activity
Who
do we share your personal data with?
CLIENT
DATA
If
you are an Sonix Software LTD customer, we need to
collect and use information about you, or individuals at your organisation, in
the course of providing you with:
'
Software
'
Managed Services provision
'
Sales Support activity
'
Or assisting another organisation in support of our
overall provision of services
Our
supply chain is risk assessed and we hold suitable due diligence information on
file for each member of our supply chain to provide an assurance of their
ability to effectively process personal data and ensure it remains secure and not
disclosed to unauthorised resource or unnecessarily processed.
SUPPLIER
DATA
Sonix
Software LTD collect limited data on behalf of our supply chain and uses this
for the purposes of procuring products and services from them to support our
business and its internal administration and external customer facing
obligations and commitments.
This
data and it's processing is limited to the contractual agreements we hold with
our suppliers and is not processed in any other way that the servicing of our
relationship and the provision of your services either directly or indirectly
to us or our client base.
Any
personal data provided to our supply chain the fulfilment of our customer
facing obligations must be used only for the purpose it has been provided and
must not be retained for use and processing by the supply once such activities
has been completed.
Safeguarding
Personal Data
Sonix
Software LTD operate robust and effective security measures to protect our
commercial data from unauthorised access, manipulation
or denial.
All
contact details for customers sit within our CRM database which is hosted
within our secure data processing network. Sonix Software LTD only use class
leading service providers and have layered security mechanisms for user access,
permissions and device management.
Our
information security risk management is aligned within ISO27001 and we are seeking
certification to this standard to place increased verification on our security
planning and management.
How
long do we keep your personal data for?
We
consider the retention of commercial to be relevant and of legitimate interest
to both parties and therefore such data will be retained on file until such
time consent is withdrawn. Sonix Software LTD will undertake necessary steps to
ensure that the data remains accurate and will contact you to verify the
validity of the data we hold
How can you access, amend
or take back the personal data that you have given to us?
Even
if we already hold your personal data, you still have various rights in
relation to it. To get in touch about these, please
contact us
. We
will seek to deal with your request without undue delay, and in any event in
accordance with the requirements of any applicable laws. Please note that we
may keep a record of your communications to help us resolve any issues which
you raise.
Right
to object
' If we are using your data because we deem
it necessary for our legitimate interests to do so, and you do not agree, you have
the right to object. We will respond to your request within 30 days (although
we may be allowed to extend this period in certain cases upon notification to
the data subject). Generally, we will only disagree with you if certain limited
conditions apply.
Right
to withdraw consent '
Where we have obtained your consent
to process your personal data for certain activities or consent to market to
you, you may withdraw your consent at any time subject to the contractual
agreement covering the processing. As an individual data subject our processing
of your data will be limited to those actions relating to existing contractual
agreements or under our legitimate interest of providing goods and services to
you
Data
Subject Access Requests (DSAR) '
Just so it's clear, you have
the right to ask us to confirm what information we hold about you at any time,
and you may ask us to modify, update or delete such information. At this point
we may comply with your request or, additionally do one of the following:
'
We may ask you to verify your identity, or ask for
more information about your request; and
'
Where we are legally permitted to do so, we may
decline your request, but we will explain why if we do so
Right
to erasure
' In certain situations (for example, where
we have processed your data unlawfully), you have the right to request us to
'erase' your personal data. We will respond to your request within 30 days
(although we may be allowed to extend this period in certain cases) and will
only disagree with you if certain limited conditions apply.
If we
do agree to your request, we will delete your data but will generally assume
that you would prefer us to keep a note of your name on our register of
individuals who would prefer not to be contacted. That way, we will minimise
the chances of you being contacted in the future where your data are collected
in unconnected circumstances. If you would prefer us not to do this, you are
free to say so.
Right
of rectification '
If the data we hold on you is incorrect you have
the right to notify us and we shall update our records accordingly to ensure
that they remain valid. Sonix Software LTD shall reasonable
steps to maintain the accuracy of our data sets in order to continue to provide
you with industry leading service however sometimes details alter and we shall
make every effort to maintain accurate records.
Right
of data portability '
If you wish, you have the right to
transfer your data from us to another data controller. We will help with this '
either by directly transferring your data for you, or by providing you with a
copy in a commonly used machine-readable format.
Right
to lodge a complaint with a supervisory authority (the ICO) '
You
also have the right to lodge a complaint with the ICO.
If
your interests or requirements change, you can unsubscribe from part or all of
our marketing content (for example job role emails or Sonix Software LTD
newsletters) by clicking the unsubscribe link in the email, or by updating your
preferences through our preference centre on the Sonix Software LTD website (by
signing into your account or entering your email address).
How do we store and transfer your data
internationally?
Sonix
Software LTD will only store your data within the United Kingdom and will not
transfer your data internationally.